FAQS

1. HOW DO I MAKE A PURCHASE?

Shopping the LIOR SCHWARTZMAN Online Store is easy: if you know what you are looking for, use the specific category links, Once you have found an item, select your size and color and use the 'ADD TO BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag, you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

after placing your order, we will send a confirmation email. if it has been more than 24 hours and you have not received an email, please contact customer care.

once an order has been confirmed, it is typically not possible to modify the details or cancel. please contact our customer care team for assistance in these cases.

as soon as your order is shipped from our warehouse, we will send you another email with the tracking number.

for help placing an online order, please contact customer care.

for return and refund information, please visit the returns section.

 

2. WHICH SIZE SHOULD I CHOOSE?

LIOR SCHWARTZMAN sizes vary from label to label, we recommend checking the 'Size Guide' link which can be found on the product pages underneath the size selector. If you are still unsure and would like to discuss our sizing with a member of our team, please contact our Customer Service using one of the contact methods provided in the section Contact Us.

 

3. HOW DO I KNOW IF AN ITEM IS IN STOCK?

All the products shown on our website are available, subject to restriction due to some special materials and applicable to some countries of dispatch. For the products not readily available, a pre-order service is available, which is marked with a special label on the product page. For more information on pre-order, click here.

 

4. IS IT SAFE TO USE MY CREDIT CARD AT THE LIOR SCHWARTZMAN ONLINE STORE?

Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. For further details, please see the Privacy Policy SECTION.

 

5. CAN I PRE-ORDER AN ITEM THATWS NOT IN STOCK?

yes, the option to pre-order will appear on the product page if it's available for that item. a pre-order is the reservation of an item that is not yet available for shipment but will be soon. an estimated ship date is indicated for each pre-order item within the product page. note that because these dates are estimations, they can sometimes change. if you have a question regarding the status of your pre-order, our customer care team can assist you.

 

mixed orders consisting of currently available and pre-order items will be dispatched at two different times, but you will be charged only once for the shipping fees. orders consisting of pre-order items with different expected ship dates will be shipped together on the latest estimated delivery date.

6. DOES THE LIOR SCHWARTZMAN ONLINE STORE SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

7. HOW SOON CAN I GET MY ORDER AND HOW MUCH DELIVERY WILL COST?

We offer different shipping options to meet your needs. For further details, please visit our SHIPPING INFORMATION section.

 

 

8. IS MY PACKAGE INSURED?

All items are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

 

9. WHAT PAYMENT METHODS ARE ACCEPTED?

We accept Visa, MasterCard, American Express, MasterCard Debit, Visa  and Paypal.

 

10. CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Orders'.

 

11. HOW WILL I RECEIVE THE PACKAGE?

The items presented are packaged and delivered with an external Havana cardboard box. All of our Jewellery pieces will come packaged with a LIOR SCHWARTZMAN pouch with a gift box and ribbon. Limited edition jewellery items may have alternative packaging which will be stated in the product details.

 

 

12. WHAT ITEMS CAN I RETURN?

We will refund any unworn items within 14 working days from the date of delivery with the exception of earrings, underwear and perfume. We would like to ask that you return all items in their original packaging with all tags attached. Shoe boxes must be protected and returned back to us in an undamaged state, damage to the box may deem the item non-refundable. For further details, please visit our PRIVACY POLICY section.

13. HOW DO I KNOW IF THE PRODUCT I AM BUYING IS GENUINE?

We are the official online store for Vivienne Westwood and therefore are part of the Lior Schwartzman Group. We guarantee that all items sold on our site are authentic Lior Schwartzman products. We may not stock every item in the Lior Schwartzman collection, in this case you may wish to make a purchase through another online retailer. If you are at all unsure about whether the retailer you wish to purchase from is genuine, please contact our Customer Service team using one of the contact methods provided in the section Contact Us.

 

HOW TO SHOP

 

1. ORDERING

HOW TO MAKE A PURCHASE

Shopping the LIOR SCHWARTZMAN Online Store is easy: if you know what you are looking for, use the specific category links. Once you have found an item, select your size and color and use the 'ADD TO SHOPPING BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

 

When using our site, it is recommended that you should select your country from the list of shipping destinations. This will ensure that the most accurate pricing and delivery costs are displayed when you browse our site.

 

BILLING AND SHIPPING

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

 

SHIPPING OPTIONS

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click here.

 

PAYMENT INFORMATION

At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. We accept payment by credit/debit card, PayPal and in certain shipping locations. Payment by cheque is not accepted.

 

• Card. We accept Visa, Mastercard and American Express.

 

• PayPal. Payment through PayPal can be used in  Australia, Austria, Belgium, Canada, Czech Republic, Germany, Gibraltar, Iceland, New Zealand, Norway, Switzerland, Ukraine, United Kingdom, United States, Vatican City, Denmark, Estonia, Spain, Finland, France, Greece, Hungary, Ireland, Italy, Israel, Luxembourg, Latvia, Netherlands, Poland, Portugal, Sweden, Slovenia and Slovakia. In case of return, the reimbursement will be accredited directly to your PayPal account, according to the indicated times in our policy.

 

PURCHASE SUMMARY

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on 'Submit Order' to complete the checkout.

 

ORDER CONFIRMATION

Once the checkout is completed, in 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

 

SIZING INFORMATION

Please refer to the fit details in the product description and the sizing chart on the product pages to help you choose the best size. If you are not entirely happy with the size you have purchased, return it for a different one. For more information, please visit our Returns and refunds section

 

2. CHANGING OR CANCELLING AN ORDER

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order or ‘change your mind’ on orders purchased on our site, provided you give written notice via email to our Customer Service team within 14 days of your item being delivered. i) For orders cancelled prior to shipment, the refund will be made within 3 working days of the acceptance of the request. Either Click here to email us or write to:

 

Lior Schwartzman

info@liorschwartzman.com

70 caf gimel street

Giv'atayim, Israel

Phone: +972508120072

 

CONTACT US

 

If you have questions about your order or need any general information our customer service team will be happy to assist you.

Let us know how we may help you regarding your "My Account" page.

Send us your feedback: it is always very important to us.

Complete the form below, select a subject, type your question or comment and we will get back to you as soon as possible.

 

Lior Schwartzman

info@liorschwartzman.com

70 caf gimel street

Giv'atayim, Israel

Phone: +972508120072